Clean Home Squad Payment Policy
1. Payment Methods
We accept payments via bank transfer.
2. Payment Terms
Service Fees: Payment for services is due within 24 hours of receiving the invoice
unless otherwise stated.
3. Late Payments
Late Fee: A late fee of $5 will be applied for every day the payment is overdue past the
24-hour window.
Suspension of Services: Services will be suspended if payment is not received within 7
days of the invoice date or if late payments persist.
4. Invoice Disputes
Resolution Timeframe: Any disputes or questions regarding invoices should be
addressed within 5 days of receipt.
Contact Information: Please contact our billing department at
[info@cleanhomesquad.com.au] for any billing inquiries or disputes.
5. Refunds and Credits
Refunds: Refunds are issued case-by-case and will be processed within 24-48 hours if
approved.
Credits: Any credits for future services will be applied to the next billing cycle.
1. Payment Methods
We accept payments via bank transfer.
2. Payment Terms
Service Fees: Payment for services is due within 24 hours of receiving the invoice
unless otherwise stated.
3. Late Payments
Late Fee: A late fee of $5 will be applied for every day the payment is overdue past the
24-hour window.
Suspension of Services: Services will be suspended if payment is not received within 7
days of the invoice date or if late payments persist.
4. Invoice Disputes
Resolution Timeframe: Any disputes or questions regarding invoices should be
addressed within 5 days of receipt.
Contact Information: Please contact our billing department at
[info@cleanhomesquad.com.au] for any billing inquiries or disputes.
5. Refunds and Credits
Refunds: Refunds are issued case-by-case and will be processed within 24-48 hours if
approved.
Credits: Any credits for future services will be applied to the next billing cycle.
Clean Home Squad Lockout Policy
Definition of Lockout
A lockout occurs when:
• A customer forgets to leave a key for the cleaner to access the home.
• The customer is not home to let the cleaner in at the scheduled time.
Lockout Fee
• Fee Amount: The lockout fee is equal to 100% of the service cost.
• Reason for Fee: This fee compensates for the lost income for the cleaner and covers
the wages we need to pay for staff during the scheduled service time.
Avoiding Lockouts
To avoid lockout fees, please ensure:
• A key is left in the agreed-upon location before the scheduled service.
• You are home at the scheduled service time or have made arrangements for access.
Definition of Lockout
A lockout occurs when:
• A customer forgets to leave a key for the cleaner to access the home.
• The customer is not home to let the cleaner in at the scheduled time.
Lockout Fee
• Fee Amount: The lockout fee is equal to 100% of the service cost.
• Reason for Fee: This fee compensates for the lost income for the cleaner and covers
the wages we need to pay for staff during the scheduled service time.
Avoiding Lockouts
To avoid lockout fees, please ensure:
• A key is left in the agreed-upon location before the scheduled service.
• You are home at the scheduled service time or have made arrangements for access.
Clean Home Squad Late Cancellation Policy
Late Cancellation Fees
To ensure fairness to our staff and other clients, Clean Home Squad enforces the
following late cancellation fees:
• Less than 48 hours notice: 25% of the service cost
• Less than 24 hours notice: 50% of the service cost
Reason for Fees
These fees help compensate for the time reserved for your appointment, which could
have been allocated to other clients, and cover the wages we need to pay for staff.
Email: info@cleanhomesquad.com.au Website: www.cleanhomesquad.com.au
Avoiding Late Cancellation Fees
To avoid these fees, please provide notice of cancellation or
rescheduling at least 48 hours before your scheduled service
time.
Contact Information
For cancellations, rescheduling, or any questions regarding this policy, please contact
us at:
• Email: info@cleanhomesquad.com.au
Late Cancellation Fees
To ensure fairness to our staff and other clients, Clean Home Squad enforces the
following late cancellation fees:
• Less than 48 hours notice: 25% of the service cost
• Less than 24 hours notice: 50% of the service cost
Reason for Fees
These fees help compensate for the time reserved for your appointment, which could
have been allocated to other clients, and cover the wages we need to pay for staff.
Email: info@cleanhomesquad.com.au Website: www.cleanhomesquad.com.au
Avoiding Late Cancellation Fees
To avoid these fees, please provide notice of cancellation or
rescheduling at least 48 hours before your scheduled service
time.
Contact Information
For cancellations, rescheduling, or any questions regarding this policy, please contact
us at:
• Email: info@cleanhomesquad.com.au
Clean Home Squad Pet/Animal Policy
Safety and Liability
For the safety of our staff and the security of your pets, Clean Home Squad has
implemented the following pet/animal policy:
Unrestrained Animals: Unrestrained pets can pose a safety hazard to our cleaning
staff. To avoid potential injuries and liabilities, all large pets must be secured or
restrained during the cleaning service if nobody else is home during the cleaning.
Liability: Clean Home Squad cannot be held responsible for any incidents involving
unrestrained pets during the service.
Customer Responsibilities
• Secure Pets: Please ensure that all pets are secured in a designated area or
restrained safely before our staff arrives.
• Inform Us: Notify us of any pets in the home and provide any specific instructions
related to them.
Safety and Liability
For the safety of our staff and the security of your pets, Clean Home Squad has
implemented the following pet/animal policy:
Unrestrained Animals: Unrestrained pets can pose a safety hazard to our cleaning
staff. To avoid potential injuries and liabilities, all large pets must be secured or
restrained during the cleaning service if nobody else is home during the cleaning.
Liability: Clean Home Squad cannot be held responsible for any incidents involving
unrestrained pets during the service.
Customer Responsibilities
• Secure Pets: Please ensure that all pets are secured in a designated area or
restrained safely before our staff arrives.
• Inform Us: Notify us of any pets in the home and provide any specific instructions
related to them.
Clean Home Squad Key Policy
Access to the Home
If you won’t be home during cleans and need us to access your property using a key,
you will need to install a lockbox on-site as we are unable to hold keys due to liability
and logistical issues.
Alternatively, you can just leave the key in a safe place and let us know where it is.
Access to the Home
If you won’t be home during cleans and need us to access your property using a key,
you will need to install a lockbox on-site as we are unable to hold keys due to liability
and logistical issues.
Alternatively, you can just leave the key in a safe place and let us know where it is.